RCN launches new guidance for handling feedback

Royal College of Nursing, November 2014

The RCN has published new guidance to help health care workers deal with feedback, concerns, complaints and compliments.

The pamphlet, Good practice for handling feedback, has been developed following discussion with RCN members about their own experiences. It is part of the RCN’s commitment to help improve the way the NHS handles feedback and complaints following the Clwyd-Hart review into the NHS complaints system.

Click here for further information and to download the guidance.