Start Well: Stay Well – a model to support new starters: Cambridge University Hospitals NHS Foundation Trust

NHS Employers, June 2018

The Start Well: Stay Well model formalises the approach to meeting, greeting and supporting all new starters. It engages with new starters at various touch points, including on appointment and before they arrive at CUH as part of the on-boarding process. A key feature of the model was employee buddies; the ambition was that all new starters, clinical and non-clinical, would be assigned a buddy on their first day. The theatres teams embraced this approach and installed photo posters in their areas to ensure named buddies were visible to all.  Integral to the model is a hi-5 moment approach, which comprises of a high impact, high energy, high importance contact with staff which can be delivered in five minutes. This is built around five open questions:

  • How are you today?
  • How is your induction going?
  • How are you settling in?
  • How can the team help?
  • How can I help?

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