Right Here, Right Now: CQC publish report on people’s experience of care during a mental health crisis

NHS Confederation, 12 June 2015

The Care Quality Commission (CQC) have launched a report which shows that there are variations in the help, care and support available to people in crisis and that a person’s experience depends not only on where they live, but what part of the system they come into contact with.  As a signatory to the Concordat, CQC committed to providing a national overview on crisis care. The CQC carried out a thematic review of the quality, safety and effectiveness of care provided to people experiencing a mental health crisis by regulated providers and providers/ agencies with responsibility for operating the Mental Health Act 1983.  This report provides a summary of the findings of this review as well as recommendations.

Click here for further information and to download the report.

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Mental health and policing improving crisis care

NHS Confederation, 26 January 2015

This joint briefing by the Mental Health Network (MHN) and the Association of Chief Police Officers (ACPO) highlights emerging good practice to deliver improved care for people in mental health crisis. It demonstrates our organisations’ commitment to the Mental Health Crisis Care Concordat (‘the Concordat’).

Key points:

  • Too many people in mental health crisis have been detained in police custody when they need urgent mental healthcare instead.
  • People with mental health problems are up to ten times more likely to become victims of crime than the general population.
  • Close partnership working can prevent a crisis escalating and significantly improve an individual’s wellbeing and recovery.
  • The police and mental health providers need to clearly understand each other’s legal powers, roles and responsibilities.
  • Triage models should be locally determined according to context and need.
  • More work is needed to support multi-agency information sharing.
  • NHS commissioners need to work with providers to ensure that there are enough health-based places of safety.
  • NHS commissioners should ensure that sufficient services are in place for 24/7 provision to meet local need.

Click here to view the full report.