Involving Patients and Carers in Quality Improvement Projects: A Practical Guide

Central and North West London NHS Foundation Trust, January 2019

This guide explains how to involve patients and carers in Quality Improvement (QI) projects. The toolkit covers topics such as:

  • How to pay service users and carers
  • How to recruit service users and carers
  • How to run effective and inclusive meetings
  • How to induct service users and carers into a QI project meeting

Click here to view the guide.

Patient experience improvement framework

NHS Improvement, June 2018

An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them to carry out an organisational diagnostic to establish how far patient experience is embedded in its leadership, culture and its operational processes. Providers can use the framework to promote senior-level discussion of the factors such as leadership and culture that underpin an ability to improve patient experience. The framework integrates policy guidance with the most frequent reasons CQC gives for rating acute trusts ‘outstanding’.

Click here to view the full report.

A Mile in My Shoes

The Health Foundation, June 2017

In 2016, the Health Foundation teamed up with the Empathy Museum to develop a collection of stories from people working in, and using, health and social care in the UK. A Mile in My Shoes, invites you to step into someone else’s shoes and embark on a mile-long physical, emotional and imaginative journey to see the world through their eyes. This collection of stories showcases the remarkable contribution and challenges faced by those working in, and using, our health and social care system.

Click here to access this resource.

Leading my life my way: young disabled people’s experiences of using services to live independent lives

Scope, November 2016

This report finds that young disabled people are experiencing poor quality care and support planning, a lack of information and advice tailored to their specific needs and expectations. The report calls for the government to look beyond funding support for the basics in social care to ensure that young disabled people are supported and enabled to live independent lives.

Click here to view the report.