Please write to me: writing outpatient clinic letters to patients

Academy of Medical Royal Colleges, September 2018

Guidance to doctors recommending they write outpatient clinic letters directly to patients and send a copy of the letter to the patient’s general practitioner. The guidance covers general aspects of letter writing and applies to letters sent on paper and electronically. This is key communication and engagement with patients, and should improve patient satisfaction. The focus of this document is on doctors’ letters but it is relevant to all clinicians who write clinical letters.

Click here to view the guidance.

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The flu vaccination winter 2018 to 2019: who should have it and why

Public Health England, August 2018

This leaflet explains to patients how they can help protect themselves and their children against flu this coming winter. It includes information for children, eligible adults and pregnant women, and explains why it’s very important that people at increased risk from flu or who care for someone vulnerable to have their free vaccination every year.

Click here to access this resource.

Perfect Patient Information Journey: 7 steps for health services to improve information for people with long term conditions

Patient Information Forum, July 2018

Embedding high-quality, accessible healthcare information across all patient pathways will enhance patient experience, improve outcomes and support patients with long-term conditions to manage their health. This will help tackle health inequality by empowering more people to make informed choices about their health and care.

The Patient Information Forum has developed 7 steps to support healthcare services to develop and embed patient information across their pathways.

  1. Get the leadership team on board and clarify roles
  2. Find out what your patients think
  3. Find out what your staff think
  4. Map the current patient information journey and identify gaps
  5. Identify and make improvements
  6. Evaluate the impact of changes made
  7. Benchmark, review and maintain patient involvement in implementation of change.

Click here to view the report.

Mental Health Act 1983: patient information leaflets

Department of Health and Social Care, June 2018

The leaflets are designed to help hospitals and local social services authorities (LSSAs) provide written information to patients who have been detained under section 135 or 136 of the Mental Health Act 1983. The leaflets explain to the person:

  • why they are in hospital
  • what to expect during this section
  • their rights
  • what could happen afterwards

The leaflets contain form fields for healthcare professionals to enter the expiry date and time of the patient’s detention.  The leaflets are non-statutory and hospitals or LSSAs are not obliged to use them.

Click here to access this resource.