Involving Patients and Carers in Quality Improvement Projects: A Practical Guide

Central and North West London NHS Foundation Trust, January 2019

This guide explains how to involve patients and carers in Quality Improvement (QI) projects. The toolkit covers topics such as:

  • How to pay service users and carers
  • How to recruit service users and carers
  • How to run effective and inclusive meetings
  • How to induct service users and carers into a QI project meeting

Click here to view the guide.

FolksLab toolkit guide

NHS England, September 2018

This guide provides and overview of how the FolksLab toolkit works to help staff in health and care system run effective and practical workshops. A FolksLab seeks to bring different approaches to problem-solving and sharing, providing a creative opportunity for participants to:

  • Discuss topics that they are passionate about
  • Share their learning and to learn from others
  • Generate some new improvement ideas and visual representations
  • Prototype a design that they can take back to their own organisation to improve health and care for local people

The purpose of the FolksLab is to give participants space to share and understand a problem, generate multiple ideas to solve the problem and undertake a rapid prototype design, build and feedback exercise using a range of creative materials supplied.  Building a 3D prototype helps groups to picture the solution they are designing, overcome misconceptions to ensure everyone has the same vision of the solution, and gives the rest of the groups something tangible to engage with and feed back on.

Click here to view the guide.

Patient experience improvement framework

NHS Improvement, June 2018

An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them to carry out an organisational diagnostic to establish how far patient experience is embedded in its leadership, culture and its operational processes. Providers can use the framework to promote senior-level discussion of the factors such as leadership and culture that underpin an ability to improve patient experience. The framework integrates policy guidance with the most frequent reasons CQC gives for rating acute trusts ‘outstanding’.

Click here to view the full report.

Quality improvement in mental health

The King’s Fund, July 2017

This report describes the quality improvement journey of three mental health organisations (two in England and one in Singapore) and shows how some mental health providers are beginning to embed quality improvement across their organisations with some encouraging results.  The report suggests that quality improvement approaches could play a key role in improving the quality of mental health care.

Click here to view the full report.

An audit of the quality of inpatient care for adults with learning disability in the UK

BMJ Open 2016;6:e010480    

This study audited patient hospital records from nine acute general hospital Trusts and six mental health services to evaluate the performance of acute general and mental health services in delivering inpatient care to people with learning disability and explore the influence of organisational factors on the quality of care they deliver.

The study concludes that inpatient care for people with learning disability needs to be improved. The work gives tentative support to the role of a learning disability liaison nurse in acute general and mental health services, but further work is needed to confirm these benefits and to trial other interventions that might improve the quality and safety of care for this high-need group.

Click here to access the full text article.

Benchmarking school nurse practice: The North West Regional Benchmarking Group

British Journal of School Nursing, April 2016 Vol 11 No 3

Lynn Pinder, School Nurse with Lancashire Care NHS Foundation Trust, has co-authored a paper exploring the use of benchmarking by the North West Regional Benchmarking Group who meet six times a year ‘to facilitate networking, provide opportunities to compare and share best practice, review current standards of care and to benchmark key aspects of school nursing practice.’

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