Patient experience improvement framework

NHS Improvement, June 2018

An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them to carry out an organisational diagnostic to establish how far patient experience is embedded in its leadership, culture and its operational processes. Providers can use the framework to promote senior-level discussion of the factors such as leadership and culture that underpin an ability to improve patient experience. The framework integrates policy guidance with the most frequent reasons CQC gives for rating acute trusts ‘outstanding’.

Click here to view the full report.

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Community services: What do we know about quality?

Quality Watch, November 2017

Quality Watch briefing that finds that it is difficult to make a meaningful statement about the overall quality of care of community services, because of a lack of routinely available quality data and national indicators of quality.

Click here to view the full report.

Quality improvement in mental health

The King’s Fund, July 2017

This report describes the quality improvement journey of three mental health organisations (two in England and one in Singapore) and shows how some mental health providers are beginning to embed quality improvement across their organisations with some encouraging results.  The report suggests that quality improvement approaches could play a key role in improving the quality of mental health care.

Click here to view the full report.

An audit of the quality of inpatient care for adults with learning disability in the UK

BMJ Open 2016;6:e010480    

This study audited patient hospital records from nine acute general hospital Trusts and six mental health services to evaluate the performance of acute general and mental health services in delivering inpatient care to people with learning disability and explore the influence of organisational factors on the quality of care they deliver.

The study concludes that inpatient care for people with learning disability needs to be improved. The work gives tentative support to the role of a learning disability liaison nurse in acute general and mental health services, but further work is needed to confirm these benefits and to trial other interventions that might improve the quality and safety of care for this high-need group.

Click here to access the full text article.

Benchmarking school nurse practice: The North West Regional Benchmarking Group

British Journal of School Nursing, April 2016 Vol 11 No 3

Lynn Pinder, School Nurse with Lancashire Care NHS Foundation Trust, has co-authored a paper exploring the use of benchmarking by the North West Regional Benchmarking Group who meet six times a year ‘to facilitate networking, provide opportunities to compare and share best practice, review current standards of care and to benchmark key aspects of school nursing practice.’

Please contact the Library if you would like to read this article.

OECD Reviews of Health Care Quality: United Kingdom 2016: Raising Standards

OECD, February 2016

A new report from the OECD has analysed health systems in the four nations of the UK, providing a useful comparison of their different structures and systems, and patient experiences and outcomes. It explores why the UK does not consistently demonstrate strong performance on international benchmarks of healthcare quality, despite having prioritised quality assurance, monitoring and improvement work for many years.

Click here to view the full report.