Participation: its impact on services and the people who use them

Iriss, January 2019

This report finds that projects and services which use co-production methods, such as co-delivery of services, are positive and beneficial to service users.  However, the report also finds that there is a need for more evidence on costs savings, social return on investment and impact on health and wellbeing, developed and delivered through participation.

Click here to view the report.


An evaluation of the Mersey Care Professional Advice Area

Liverpool John Moores University Public Health Institute, August 2018

In April 2015, Mersey Care obtained funding for one year to set up an Enterprise and Employment (EE) Hub. This hub aimed to help service users on their path to employment and to help link up Mersey Care services with local employment support services and recruiting businesses. After funding ended in April 2016, the EE-Hub was subsumed into the Professional Advice Area (PAA), which relocated to its permanent base in the Life Rooms, Walton in May 2016. On the whole, the aims and activities of the service have remained the same: Mersey Care’s PAA aims to help people improve their personal development skills and gain meaningful employment. Although predominantly created for Mersey Care service users, the service also accepts GP and any self-referrals from individuals residing within the Mersey Care footprint. Activities delivered at the PAA encompass a range of employability and personal development courses. These include: housing advice, CV writing, interview practice, business set up, self-employment start up, pathways advice and employability skills training.

Click here to view the full report.

Guide to Service User Involvement and Co-Production

Revolving Doors, March 2016

Voluntary and community organisations, statutory agencies and other groups working with offenders, ex-offenders and their families are constantly looking to improve the services they offer their service users. Service user involvement (SUI) is recognised as an effective tool to achieve this.  This guide is for managers, staff, trustees and volunteers of any organisation that wants to involve their service users in the management, design, delivery and evaluation of their services.

Click here to download the guide.

Service user involvement: A guide for drug and alcohol commissioners, providers and service users

Public Health England, September 2015

Public Health England have published a report on service user involvement in drug and alcohol treatment programmes, designed to help commissioners, service providers and service users explore and develop service user involvement in their area. It also includes a series of ‘inspirational’ case studies outlining how different organisations have approached service user involvement.

Click here to view the full report.

4PI: A Framework for Involvement

National Voices, 8 December 2014

4PI stands for ‘Principles; Purpose; Presence; Process; Impact’.  It is a framework to help create meaningful involvement with service users and carers.  Developed within a mental health context, these standards are universally relevant to involvement and co-production in all areas of health and social care.

Click here for further information and to download the framework.