Guide to Service User Involvement and Co-Production

Revolving Doors, March 2016

Voluntary and community organisations, statutory agencies and other groups working with offenders, ex-offenders and their families are constantly looking to improve the services they offer their service users. Service user involvement (SUI) is recognised as an effective tool to achieve this.  This guide is for managers, staff, trustees and volunteers of any organisation that wants to involve their service users in the management, design, delivery and evaluation of their services.

Click here to download the guide.


Service user involvement: A guide for drug and alcohol commissioners, providers and service users

Public Health England, September 2015

Public Health England have published a report on service user involvement in drug and alcohol treatment programmes, designed to help commissioners, service providers and service users explore and develop service user involvement in their area. It also includes a series of ‘inspirational’ case studies outlining how different organisations have approached service user involvement.

Click here to view the full report.

4PI: A Framework for Involvement

National Voices, 8 December 2014

4PI stands for ‘Principles; Purpose; Presence; Process; Impact’.  It is a framework to help create meaningful involvement with service users and carers.  Developed within a mental health context, these standards are universally relevant to involvement and co-production in all areas of health and social care.

Click here for further information and to download the framework.