Ask Listen Do: Making conversations count in health, social care and education: Tips for health, social care and education organisations and practitioners

NHS England, November 2018

This Ask Listen Do resource shares tips for health, social care and education organisations and practitioners with the aim of making feedback, concerns and complaints easier for people with a learning disability, autistic people, families and carers.

Click here to view the full report.

RCN launches new guidance for handling feedback

Royal College of Nursing, November 2014

The RCN has published new guidance to help health care workers deal with feedback, concerns, complaints and compliments.

The pamphlet, Good practice for handling feedback, has been developed following discussion with RCN members about their own experiences. It is part of the RCN’s commitment to help improve the way the NHS handles feedback and complaints following the Clwyd-Hart review into the NHS complaints system.

Click here for further information and to download the guidance.