Mental health crisis review – experiences of black and minority ethnic communities

Race Equality Foundation, June 2015

The Race Equality Foundation was commissioned by the Care Quality Commission (CQC) to conduct a series of interviews and focus groups with black and minority ethnic people, in specific areas, who had experience of crisis care. Focus groups and interviews were carried out in the five mental health trust areas between August and November 2014. Participants were recruited through local voluntary sector organisations. A total of 76 people took part in focus groups and/or interviews facilitated by local organisations, who carried out recruitment. Several of the people from focus groups were also interviewed on their own to gain a better insight into their experience.

Click here for further information and to download the report.

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Right Here, Right Now: CQC publish report on people’s experience of care during a mental health crisis

NHS Confederation, 12 June 2015

The Care Quality Commission (CQC) have launched a report which shows that there are variations in the help, care and support available to people in crisis and that a person’s experience depends not only on where they live, but what part of the system they come into contact with.  As a signatory to the Concordat, CQC committed to providing a national overview on crisis care. The CQC carried out a thematic review of the quality, safety and effectiveness of care provided to people experiencing a mental health crisis by regulated providers and providers/ agencies with responsibility for operating the Mental Health Act 1983.  This report provides a summary of the findings of this review as well as recommendations.

Click here for further information and to download the report.

Care improvement works

Social Care Institute for Excellence (SCIE), May 2015

A free online resource aimed at care providers has been launched which provides support in driving up standards. Care Improvement Works, developed in partnership with Skills for Care and support from the Think Local Act Personal consortium, maps a range of products to the Care Quality Commission’s inspection questions and ‘key lines of enquiry’. People who use services, and carers, can use the resource to question the quality of care they receive.

Click here to access the resource.

Practical pointers help providers prep for CQC inspection

NHS Confederation, 20 April 2015

Tips on how mental health providers can prepare for new-style Care Quality Commission inspections are included in a new guide published by the NHS Confederation’s Mental Health Network.

An inspector calls: An insider’s guide to preparing for a CQC inspection draws on advice from chief executives and chairs involved in the first raft of inspections under the health regulator’s new regime, which includes more comprehensive inspections and larger inspection teams.

Click here for further information and to download the guide.