Patient experience improvement framework

NHS Improvement, June 2018

An evidence-based framework centred around Care Quality Commission key themes to enable board and senior teams in providers to continuously improve the experience of patients. It brings together the characteristics of trusts that consistently improve patient experience and enables them to carry out an organisational diagnostic to establish how far patient experience is embedded in its leadership, culture and its operational processes. Providers can use the framework to promote senior-level discussion of the factors such as leadership and culture that underpin an ability to improve patient experience. The framework integrates policy guidance with the most frequent reasons CQC gives for rating acute trusts ‘outstanding’.

Click here to view the full report.

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Developing people – improving care: a framework for action on improvement and leadership development in NHS-funded services

National Improvement Leadership and Development Board, December 2016

This framework, co-developed by 13 bodies across health and care, is designed to help team leaders at every level of the NHS to develop improvement and leadership capabilities among their employees and themselves. The framework focuses on helping NHS and social care staff to develop four critical capabilities: systems leadership; quality improvement methods; inclusive and compassionate leadership; and talent management.

Click here to view the framework.

New adult safeguarding improvement tool published

NHS Confederation, 30 March 2015

The NHS Confederation has joined forces with four other leading national organisations to produce a new resource for those involved in adult safeguarding – an improvement tool based on the Adult Safeguarding Standards.

Click here for further information and to download the tool.

HSJ interactive toolkit identifying the barriers to change in the NHS and practical solutions

HSJ, April 2015

Explore the HSJ interactive toolkit identifying the barriers to change in the NHS and practical solutions – as identified by NHS staff and service users.
HSJ, together with sister title Nursing Times and NHS Improving Quality, launched the Challenge Top-Down Change campaign to find out if the power of the crowd could help NHS organisations change better.

Click here for further information and to view the toolkit.